Doesn't matter if you are a new or existing customer, our team is more than happy to answer any enquiries you may have on our service

Please upload relevant photos and information onto our Whatsapp , or call us on +852 6990 4000 / +852 2781 3021 during working hour (Mon-Fri 9am-7pm) for any enquiries. It is a simple and straight-forward process which only takes a few steps .

Unless there are any essential documents that need to be submitted (e.g. original copies), you won’t need to be physically present to complete the process.

Please give us at least 2 working days notice.

We will both sign a confidentiality agreement once the order is confirmed, which ensures your identity and case details to be strictly confidential. Please refer to Privacy Statement .

Surveillance cases are charged hourly (Basically HKD 650 per hour). Specific plans at discounted rates are available. Please refer to get an immediate quote .

Yes, we will take 50% of the total estimated cost as deposit.

There may be additional expenses derived under certain circumstances such as taxi fare, meals, and hotel accommodations during the investigation process which will be included onto the bill and has to be paid for by you.

Yes, the minimum spending is 4 hours (per each surveillance).

We will agree on the time for the private investigators to arrive at the field before the surveillance takes place. Charging will start from this agreed time.

Yes, surveillance for part of an hour will be charged as an hour.

Yes, you can pay by cash, bank deposit, bank transfer, Paypal, Payme etc. Any admin fees involved will be listed on the final invoice and to be paid for by you.

We will take video footage instead. If you would like to have photos as deliverables, please inform us in advance.

You will get a copy of video footage, along with a text report.

No, these are already included in the quoted price.

We will send the deliverables to you via an online link. You may choose to view them on the drive, or download to your mobile/ computer, which you can access at your convenience.

Each link is unique to ensure confidentiality. It will be all confidentially kept as long as you don’t disclose this link to others. We also delete any links created periodically, to avoid any potential information disclosure.

You will receive the final invoice with the remaining amount to be paid and due by date after the surveillance process is completed. We normally send out the link 2 working days after the final payment has been received.

Since each surveillance case varies, please seek legal advice from your lawyer. Our consultant lawyer Mr So Wai Foo can also offer you legal advice upon request.

Yes, our consultant lawyer Mr So Wai Fu can offer you legal advice. We may also refer you to legal service upon request.

No. there isn’t any cost.

You will need to submit 3 to 5 recent photos of the subject person, together with his/her resident address and/or work address. We will also require his/her vehicle details If the subject person usually drives.

Yes, please notify us at least 2 days in advance.

Our investigators are all professionally trained and experienced. The subject person would rarely discover he/she is being tracked under normal circumstances. Please inform us if you have ever hired any private investigator (s) or if you have ever tracked the subject on your own, in order for us to make specific arrangements accordingly.

Don’t worry, we will create a surveillance strategy based on the subject’s normal routine using our professional experience. We will start the surveillance with your agreement.

If the subject usually drives or takes a taxi, we will need to include a car for the surveillance.

Yes, the investigation team will set relevant observation points according to the surroundings wherever the subject is. Under certain circumstances, we may advise you to increase the number of investigators needed at an additional cost. Please refer to Extra Investigator Fee .

Our staff will keep you updated on the progress during the surveillance. We will also send you some of the photos at appropriate times. The full version of the video footage will be sent to you via an online link after the surveillance is completed.

Yes, our investigators will get to the place where the subject is staying for the surveillance to take place. Please refer to Instant Quote for more cost information.Also, If the subject is about to leave Hong Kong/ the relevant place, surveillance can still take place as long as you could provide relevant details such as flight details.

To avoid conflict of interest, we will not take the job.

We require a minimum 24 hours notice via phone/message, should a surveillance need to be cancelled. A minimum charge of 4 hours will be applied otherwise.

Yes, you will still have to pay the fee. Actually It normally only takes a few days to find out something for an adultery case. There are usually two possible reasons if the third person is not found after the process. First, the third person has left Hong Kong/ the relevant place or nation ,or the third person does not permanently live in Hong Kong/ the relevant place or nation. Second, your partner is not having an affair. We will usually advise you to wait for a few days, or even a few weeks for another part of surveillance to be carried out.

This is still possible under certain circumstances. Please call us on +852 6990 4000 / +852 2781 3021 for further enquiries.